Legal

Privacy Policy

Last updated: 22 July 2026

1. Who we are

This website is operated by Olivia's Bathrooms & Kitchens (referred to as "we", "us" or "our"), a bathroom and kitchen installation business based at 49 Nurstead Road, Erith, Kent, DA8 1LS. For any privacy questions you can contact us on info@oliviasbathroomskitchens.co.uk or 07554 445184.

2. Information we collect

When you submit an enquiry through our website or call us, we may collect:

Your name
Phone number and email address
Postcode or general area
Details about the bathroom or kitchen project you'd like a quote for

We do not knowingly collect any special category data. We only collect information you actively provide.

3. How we use your information

We use your information solely to:

Respond to your enquiry and arrange a consultation
Provide a written itemised quote and, if you accept, deliver the work
Follow up during and after the project for scheduling, snag-review and warranty purposes

Our legal basis for processing your data is either your consent (when you submit an enquiry form) or the performance of a contract (once you accept a quote).

4. Sharing your information

We do not sell your data. We do not share your details with third parties for marketing. We may share limited details with trusted suppliers (for example, kitchen manufacturers or stone worktop templaters) only where it is necessary to deliver your project, and only with your knowledge.

5. How long we keep your information

We retain enquiry information for up to 24 months. Where you become a customer, we retain project and invoice records for the period required by UK tax and warranty law (typically 6 years).

6. Cookies & analytics

This website uses only essential cookies required for the site to function. It does not run advertising or cross-site tracking cookies. If we introduce analytics in the future, we will update this policy and, where required, ask for your consent.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict or object to our processing of your personal data, and to data portability. To exercise any of these rights, email us at info@oliviasbathroomskitchens.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.